Product Support & Warranty
Answer: Our user manuals are available online, in both Spanish and English, for every Posh Mobile device. Please search for your device and visit its page on our website to download your manual.
Answer: There are two possible solutions to this issue.
Option 1: Factory reset (soft) your Posh Mobile Phone to see if it resolves the issue.
Android 4.4 Kit Kat (Posh Mobile S305, S410, S500, X510, X511, E500, E550, E600, S700)
Android 4.2 Jelly Bean (Posh Mobile X500, S450 and S580)
Android 2.3 Gingerbread (Posh Mobile Pegasus C350)
Option 2: Hard reset your Posh Mobile Phone, if the above factory reset does not resolve the issue. (CAREFUL: This will erase all your consumer data, please properly back up your information prior to performing this HARD Reset)
Android 4.4 Kit Kat
Android 4.2 Jelly Bean (Posh Mobile S400, X500, S450 and S580)
Android 2.3 Gingerbread (Posh Mobile Pegasus C350).
The only way to hard reset the unit is to return to the point of sale where you purchased your Posh Mobile Device and have the phone re-flashed with the latest factory software available via Posh Mobile Dealer Support. (This is a more technically advanced process which requires the expertise of the retailer or service partner.)
Should the dealer require assistance with software, he can contact us via firstname.lastname@example.org
Answer: To set the Access Point Name (APN) and turn on data, follow these steps:
Answer: All Posh Mobile Devices come with a One (1) Year Limited Warranty which covers factory defects or malfunction. Physical Damage or Water Damage are not covered under this warranty.
A variety of retailers and technical services centers can replace your phone’s LCD. However, the cost of parts and labor combined can often equal or exceed the replacement cost of the device. Many consumers will resell their compromised device online “as-is”, then purchase a new Posh Mobile device, thereby saving money in the process.
Answer: If you are an International Customer (outside the United States) your one year limited warranty will be provided by the eTailer or Retailer (physical store) that sold you your device. Please contact the company on your receipt for support.
Answer: ONLY the Posh Mobile L500 Ultra 5.0 LTE is full 4G LTE, however when LTE signal is not available, the device will operate on 4G HSDPA+ or H+, which is the speed below LTE. ALL other POSH Mobile devices work on 4G H+ only, not LTE.
4H HSDPA+ (H+) is the speed between 3G and 4G LTE, which achieves 21mbps download speeds.
Answer: Check to see if the Charging Icon on the display show “charging” with the little lightning bolt.
A. If the unit shows charging, then most likely your battery is defective.
B. If the unit does NOT show charging, then use another charger to re-test. If unit does NOT charge, then most likely your charging port needs to be repaired by a technician.