FAQ

Product Support & Warranty

Frequently
Asked Questions

Question: Where can I buy a Posh Mobile device?

Answer:  You will find Posh Mobile devices at your local wireless dealer, retail store, at the Posh Mobile Amazon Store (www.amazon.com/poshmobile) or other online retailers. Learn more here.

Question: How can I become a Posh Mobile partner?

Answer: Posh Mobile sells its portfolio through its Master Distributor, PCS Wireless. Contact your local distributor or wholesaler to learn more about Posh Mobile or submit a quote request to be contacted by PCS Wireless directly.

Question: Where can I find the manual for my Posh Mobile device?

Answer: Our user manuals are available online, in both Spanish and English, for every Posh Mobile device. Please search for your device and visit its page on our website to download your manual.

Question: My device is not behaving or functioning properly (e.g. freezing, slow in response or key features like Bluetooth or Wifi are not working.)

Answer: There are two possible solutions to this issue.

Option 1: Factory reset (soft) your Posh Mobile Phone to see if it resolves the issue.

Android 4.4 Kit Kat (Posh Mobile S305, S410, S500, X510, X511, E500, E550, E600, S700)

  1. Go to Settings
  2. Backup and reset

Android 4.2 Jelly Bean (Posh Mobile X500, S450 and S580)

  1. Go to Settings
  2. Backup and reset

Android 2.3 Gingerbread (Posh Mobile Pegasus C350)

  1. Go to Settings
  2. Privacy
  3. Factory Data Reset

Option 2: Hard reset your Posh Mobile Phone, if the above factory reset does not resolve the issue. (CAREFUL: This will erase all your consumer data, please properly back up your information prior to performing this HARD Reset)

Android 4.4 Kit Kat

  1. Power on volume up + power:
  2. You will reach android robot
  3. Wait 5 seconds
  4. Press power button once
  5. Menu will appear
  6. Use volume down to scroll down to wipe data/factory reset
  7. Press volume up to select wipe data/factory reset
  8. Use volume down to scroll down to YES
  9. Use volume up to select YES

Android 4.2 Jelly Bean (Posh Mobile S400, X500, S450 and S580)

  1. Power on volume up + power:
  2. You will reach android robot
  3. Wait 5 seconds
  4. Press power button once
  5. Menu will appear
  6. Use volume down to scroll down to wipe data/factory reset
  7. Press volume up to select wipe data/factory reset
  8. Use volume down to scroll down to YES
  9. Use volume up to select YES

Android 2.3 Gingerbread (Posh Mobile Pegasus C350).

The only way to hard reset the unit is to return to the point of sale where you purchased your Posh Mobile Device and have the phone re-flashed with the latest factory software available via Posh Mobile Dealer Support. (This is a more technically advanced process which requires the expertise of the retailer or service partner.)

Should the dealer require assistance with software, he can contact us via support@poshmobile.com

Question: My Internet, App Store or Picture Messaging doesn’t work properly – where can I get the settings?

Answer: To set the Access Point Name (APN) and turn on data, follow these steps:

  1. From any Home screen, tap the All apps key.
  2. Tap Settings.
  3. Tap More. This could also be labeled Wireless and Networks, or More Networks.
  4. Tap Cellular networks. This could also be labeled Mobile Networks. Tap Access Point Names.
  5. Tap the Menu key, Tap New.
  6. Verify and update APN settings for you r respective carrier. Enter in the APN information exactly as your provider would have it. Reference http://www.unlockit.co.nz/mobilesettings/ for many common APN settings. Once you select your carrier, press the “Android manual setup” button that appears on the bottom part of the page. Copy this information word for word. Below are common APN settings for the two major GSM carriers in the USA.
  7. Tap the Menu key.
  8. Tap Save.
  9. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.
  • APN Settings T-Mobile
  • Name: T-Mobile US LTE
  • APN: fast.t-mobile.com
  • Proxy: <Not set>
  • Port: <Not set>
  • Username: <Not set>
  • Password: <Not set>
  • Server: <Not set>
  • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
  • MMS proxy: <Not set>
  • MMS port: <Not set>
  • MMS protocol: WAP 2.0
  • MCC: 310
  • MNC: 260
  • Authentication type: <Not set>
  • APN type: default,supl,mms
  • APN protocol: IPv4/IPv6
  • APN roaming protocol: IPv4
  • Enable/disable APN: <greyed out unless there are multiple APN’s>
  • Bearer: Unspecified
  • APN Settings AT&T
  • Name: ATT Phone
  • APN: phone
  • Proxy: <Not set>
  • Port: <Not set>
  • Username: <Not set>
  • Password: <Not set>
  • Server: <Not set>
  • MMSC: http://mmsc.mobile.att.net
  • MMS proxy: proxy.mobile.att.net
  • MMS port: 80
  • MMS protocol: WAP 2.0
  • MCC: 310
  • MNC: 410
  • Authentication type: <Not set>
  • APN type: default,supl,mms.hipri
  • APN protocol: IPv4
  • APN roaming protocol: IPv4
  • Enable/disable APN: <greyed out unless there are multiple APN’s>
  • Bearer: Unspecified

Question: My LCD display is cracked or broken.

Answer:  All Posh Mobile Devices come with a One (1) Year Limited Warranty which covers factory defects or malfunction. Physical Damage or Water Damage are not covered under this warranty.

A variety of retailers and technical services centers can replace your phone’s LCD. However, the cost of parts and labor combined can often equal or exceed the replacement cost of the device. Many consumers will resell their compromised device online “as-is”, then purchase a new Posh Mobile device, thereby saving money in the process.

Question: I am an International Customer. Where do I go for support?

Answer:  If you are an International Customer (outside the United States) your one year limited warranty will be provided by the eTailer or Retailer (physical store) that sold you your device. Please contact the company on your receipt for support.

Question: My phone is not displaying 4G LTE, what does the H+ mean on the top of my display?

Answer:  ONLY the Posh Mobile L500 Ultra 5.0 LTE is full 4G LTE, however when LTE signal is not available, the device will operate on 4G HSDPA+ or H+, which is the speed below LTE. ALL other POSH Mobile devices work on 4G H+ only, not LTE.

4H HSDPA+ (H+) is the speed between 3G and 4G LTE, which achieves 21mbps download speeds.

Question: My phone is not charging.

Answer:  Check to see if the Charging Icon on the display show “charging” with the little lightning bolt.
A. If the unit shows charging, then most likely your battery is defective.
B. If the unit does NOT show charging, then use another charger to re-test. If unit does NOT charge, then most likely your charging port needs to be repaired by a technician.

Question: How do I reach Posh Mobile?

Answer:  Please visit our Contact Us page to find out how to get in touch with Posh Mobile.  For partnership opportunities you may also email sales@poshmobile.com and for support inquiries contact us at support@poshmobile.com or +1-844-IM-4-POSH (+1-844-464-7674.) You may also message us on our Facebook or LinkedIn pages.